Help & Contact

FIND THE ANSWERS TO THOSE BURING QUESTIONS

01225 683403

FAQ’s

In some circumstances products such as t-shirts, hoodies & small sticker runs can be printed and collected the same day if required.

Although it is dependant on workload and available stock, we will always try and help when we can. Just call 01225 683403 and enquire.

 

Vinyl printing is the longest lasting print method. We don’t mess around with cheep print materials, meaning our high quality vinyl will last for years with the proper care.

DTG Printing can vary from garment to garment. DTG prints on 100% cotton t-shirts will last years with the proper care. Hoodies and products with polyester blends can start to crack and fade after 20-30 washes.

We always recommend washing all products at 30°c and avoid tumble drying when possible not only for the sake of your garments but also the environment!

Sometimes you may need something printed onto a product that we are unable to offer. For example a name and number on your favourite football t-shirt or a logo on your favourite hoodie. This isn’t a problem at all!

We would always recommend using our garments for printing where applicable. Not only because this is usually more cost effective for you, but also our insurance does not cover any loss or damage to customer supplied items (see “Customer Supplied Garments” under “T&C’s”).

Dispatch times can vary during busy periods. Although we aim to get items dispatched sooner, we do specify that dispatch can take up to business 7 days.

Due to the nature of different designs and print processes, some designs take longer to print than others. For example, full colour prints will usually take longer to print and dispatch than a single colour print.

Shipping is sent via Royal Mail and is usually delivered within 2 working days from dispatch notification.

Custom printed clothing and print media can only be returned if there is a fault with the product. This may not apply to issues with slight variations in colours of both prints and garments. For more information see “Garment & Printing Colours” under “T&C’s”.

Spelling errors or incorrectly printed information is the responsibility of you, the customer.

All custom printed products are sent for proof before printing and it is your responsibility to check all relevant details.

T&C’s

By submitting any logos or artwork for print, you the customer declare that you have all rights to have the supplied artwork printed. Primate Printing can not be held liable for the illegal use of any copyrighted images supplied.

Any artwork with specific design fees paid by the customer and designed by Primate Printing is becomes the property of the customer.

Artwork that has been designed by Primate Printing with no specific fee applied remains the property of Primate Printing. Artwork may be released to the customer for external use for a fee.

At Primate Printing we will do our best to check all relevant information and spellings before printing. Final print proofs will be be provided when applicable. These proofs are a final representation of the printed product and it is solely the responsibility of you, the customer to ensure all information is correct. This includes, but is not limited to, spellings, contact numbers, email addresses, print colours and print positions.

Although correct information my be provided by you, the customer, mistakes can still be made when transferring information from emails and other documents. Because of this, it is important to check all information on the artwork proof/mockup before confirming you are happy to proceed to print.

Primate Printing can not be held responsible for any mistakes found after printing has commenced, and any charges for reprinting will be the responsibility of you, the customer.

Due to differences in how colours are displayed on monitors, phones and other screens, print and garment colours may differ to how they are shown on screen. Primate Printing can not be held responsible for issues arising from this.

Primate Printing can not be held responsible for variations of colours in vinyl, inks and garments. Refunds or replacements can only be issued if there is a mix up in print or garment selection (e.g. White product provided when a black product has been ordered.)

Primate Printing can not be held responsible for changes in garment colour due to manufacturer changes.

Primate Printing can not be held responsible for changes in vinyl print colours due to manufacturer changes.

Primate Printing can not be held responsible for changes in colour for any artwork provided in RGB format for CMYK print services.

Orders processed via email can only be cancelled up to 1 hour after the invoice has been generated.

Orders placed online may be cancelled for a full refund any point before it has been marked as dispatched.

Please note, refunds can take up to 7 business days before we can begin the process. Once you receive your refund confirmation email from ourselves, the time taken for the refund to complete is dependent on your card issuer.

We will do everything within our power to ensure that orders are printed within the stated time, however Primate Printing can not be held responsible for delays in orders outside of our control. 

Delivery times stated on product pages, through email and any other forms of communication with the team at Primate Printing & the client are intended as a guide only.

Primate Printing can not be held responsible for any loss or damage caused to garments supplied by you, the customer.

We always recommend using garments supplied by Primate Printing as these are fully insured and will be replaced if any loss or damage occurs.

We are unable to offer a print guarantee on customer provided garments.

Get In Touch

The team at Primate Printing are ready to help you with your enquiries! Feel free to contact us using the form below and a member of our team with get back to you.

  • 10AM – 4PM • MONDAY – FRIDAY
  • sales@primateprinting.co.uk

  • Unit 2c Lancaster Road, Bowerhill
    Melksham, SN12 6SS

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